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After-sale Service/Warranty

We warrant that every items sold from Chinatabletpc, except certain items marked, is 100% brand new, and free from defects in material and workmanship.

10 Days Money Back Warranty
If you are not satisfied with our product because it doesn't work, you can send them back to us in 10 days after you receive it for refund, in this case, we don't refund the shipping fees. If you are not satisfied with our product only because you don't like it, you can send them back to us in 10 days after you receive it for refund, in this case, we'll charge you 15% restocking fee and we don't refund the shipping fees. Buyer should pay to ship the item(s) back.

One Month Exchange Warranty
If the product doesn't work, you can send them back to us in one month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.

One Year Manufacture Warranty
Within 1 year, buyers can send them back for free repair, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer break the items and some components need to be changed, we will charge for the original value of that components.

Return Fees
No matter for any reason, buyers should pay the shipping fees to return the unsatisfied goods and No matter for exchange or refund, buyers should send our products back first. After we receive the returned item(s), we will process the refund or exchange immediately. Please write a note with your order number or google checkout payment number so that we can find the order details. Thanks.

How to return?
Please email us at [email protected] before you return and we will provide you a return code and the return instruction.

Disclaimer:
We are not responsible for wrong addresses.
Shipping and Handling charges cover much more than postage costs. It mostly includes the quality control overhead, order processing operations and packaging materials.
Order acceptance and the completion of the contract between us will take place on the dispatch to you of the Products ordered.
Unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in How to Cancel an Order.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions
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